Shipping policy

Where we deliver

We deliver only to addresses in the United Kingdom.

Delivery costs

Delivery is free on all orders, with no minimum order value. No delivery charges are added at checkout.

Delivery times

Your order is prepared and handed to the courier within 1 to 3 working days. Delivery takes 8 to 25 calendar days from the conclusion of the contract, depending on the delivery area.

Tracking

Within 1 to 3 working days of your order, we email you the tracking number so that you can follow your parcel until it is delivered.

Vehicle details and address

The mats are shipped in the shape that matches the make, model and year of the vehicle stated in your order. If you notice a mistake in your vehicle details or delivery address, email us straight away at newecommerce04@outlook.com with your order number: if the parcel has not left yet, we correct the details free of charge.

Delays or lost parcels

If delivery takes longer than the times stated above or the parcel is lost, email newecommerce04@outlook.com. At your choice, we will send the goods again free of charge or refund the full price you paid. Your rights under section 28 of the Consumer Rights Act 2015 in the event of late delivery remain unaffected.

Damaged parcels

If your parcel arrives damaged, please let us know as soon as possible at newecommerce04@outlook.com, ideally with a few photos, so that we can arrange a replacement. Your statutory rights do not depend on this report.

Passing of risk

The goods remain at our risk until they come into your physical possession or that of a person you have identified to take possession of them, other than a carrier arranged by us (section 29 of the Consumer Rights Act 2015).

Last updated: 3 November 2026.